Returns & Refunds Policy
Order Cancellations
You may cancel your order only before it has been shipped.
Once an order has been shipped, it can no longer be canceled.
All sales are final unless the product arrives damaged.
Returns for Damaged Items
We accept returns only if the item arrives damaged. If your product is damaged upon arrival, please contact us within 30 days of receiving your order.
To request a return for a damaged item, you must notify us by email with a clear statement and supporting evidence (such as photos):
We will review your claim and provide return instructions if the item qualifies.
Refunds
If your damaged item is approved for return, we will issue a refund within 30 days of receiving the returned goods.
Refunds are issued to the same payment method used for the order.
No fees will be charged for the refund itself.
Return Conditions
To be eligible for a return (for damaged items only), please ensure:
The goods were received within the last 30 days
All items are returned in original packaging and original condition
All accessories, inserts, and components must be included
We reserve the right to refuse returns that do not meet these conditions.
Items That Cannot Be Returned
Custom-made or personalized items
Goods that cannot be returned due to their nature (e.g., perishable, expired, rapidly degrading items)
Goods not suitable for return for health or hygiene reasons that were opened or unsealed
Items that have been altered, used, or mixed inseparably with other products after delivery
Returning Goods
Customers are responsible for all shipping costs and all risk associated with returning items.
Return address:
77 Main Parkway East
Plainview, NY 11803
We strongly recommend using an insured and trackable shipping service.
We cannot issue a refund without receiving the returned goods or acceptable proof of delivery.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return after the product is received.
If the item was not marked as a gift, or the giver had it shipped to themselves, the refund will be issued to the gift giver.
Contact Us
For questions regarding this Returns & Refunds Policy:
Join Our Discount Community!
Powering Research
All products are sold for research, laboratory, or analytical purposes only, and are not for human consumption.
Ascenders Lab is a chemical supplier. Ascenders Lab is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. Ascenders Lab is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic Act.
The statements made within this website have not been evaluated by the US Food and Drug Administration. The products we offer are not intended to diagnose, treat, cure or prevent any disease.
Human/Animal Consumption Prohibited. Laboratory/In-Vitro Experimental Use Only.